Update Security Options

Step 1: Navigate to your profile

Click the Account Icon on the top right of the page and select Profile.

Screenshot of my ohio highlighting the update security options button


Step 2: Updating your security options - Email

A new tab will open in your browser that displays 3 security options you can use to regain access to your account if you ever forget your password or need to change certain account information.

To update your email address, click Email and then click the Edit option that appears to the right.

A screenshot of the security options page

In the pop-up that appears, click on Edit Email.

A screenshot of the edit email confirmation pop up

Enter your new email address and click Save Changes.

A screenshot of the edit email security option page

A 6-digit PIN code will be sent to your email. Enter it in the pop-up that appears and click Verify.

A screenshot of the pop-up to verify email address screen

You will now see your updated email address on the Security Options page.

Screenshot of the new email address in email security option


Step 3: Updating your security options – Text Message

To enable text message as a security option, click Text Message and then click the Edit option that will appear to the right.

A screenshot of the security options page

In the pop-up that appears, click on Edit Mobile Number. Enter your new mobile number and click Save Changes.

A screenshot of the edit mobile security option page

A 6-digit PIN code will be sent to your phone. Enter it in the pop-up that appears and click Verify.

A screenshot of the pop-up to verify your mobile number

You will now see your updated mobile number on the security options page.

A screenshot of the new mobile number on the security option page


Step 4: Updating your security options – Security Questions

To update or add your security questions option, click Security Options and then click the Edit option that will appear to the right.

Screenshot

You can now select security questions from the dropdown fields and add update your answers. When you’re finished, click Save Changes.

A screenshot of the edit security questions page

You will now see your updated security questions on the security options page. Note: Your answers are not visible on this screen to protect your account.

A screenshot of the page with your New Security Questions Visible